Privacy policy

1. Controller

Корчев и син 1980 ЕООД, Благоевград, operator of Hotel & Restaurant “Havana”, 6 Osvobozhdenie St., 2700 Blagoevgrad, Bulgaria. Email: jorohavanata@yahoo.com, phone: 073 840 338. We have not appointed a data protection officer.

2. In brief

This website uses no cookies for tracking, analytics or advertising, loads no fonts or scripts from third-party servers and embeds no third-party maps or videos. We process data only as far as needed to run the site and answer your enquiries.

3. Visiting the website (server logs)

When you visit, the hosting provider automatically records technical data: IP address, date and time, requested page, data volume, browser type and operating system. This is needed for security and stable operation (Art. 6(1)(f) GDPR – legitimate interest). Logs are kept for a short period and are not combined with other data.

4. Reservations and contact

We take reservations and enquiries by phone or email. When you call or write to us, we process the details you share: name, phone number or email address, dates, number of guests and the content of your message. The purpose is to answer your enquiry and carry out any booking (Art. 6(1)(b) and (f) GDPR). Your details are not used for marketing.

We keep enquiries as long as needed to handle them, and no longer than 12 months unless the law requires longer retention (e.g. accounting records).

5. Hosting

The website is hosted by Hostinger International Ltd. (Larnaca, Cyprus) and affiliated companies. A data processing agreement under Art. 28 GDPR is in place. Servers may be located in the EU or in third countries; where required, appropriate safeguards (e.g. standard contractual clauses) apply.

6. External links

Links to Google (maps and reviews), TripAdvisor, Wolt and Glovo are plain hyperlinks. Data is only transferred to those providers when you click; their own privacy policies then apply.

7. Your rights

You have the right of access (Art. 15), rectification (Art. 16), erasure (Art. 17), restriction (Art. 18), data portability (Art. 20) and objection (Art. 21 GDPR). You may withdraw consent at any time with effect for the future. Write to us at jorohavanata@yahoo.com.

8. Right to complain

You may lodge a complaint with the Bulgarian Commission for Personal Data Protection (КЗЛД), 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia, cpdp.bg, or with the supervisory authority where you live.

9. Security

The website is delivered over an encrypted HTTPS connection. We apply appropriate technical and organisational measures to protect your data.

10. Changes

We update this policy when the website or the law changes. The version published here is the current one.